Remote Desktop Support Engineer

HCL Training and Staffing Services
Full time | Full day

Remote Desktop Support Engineer

Posted 23 July by HCL Training and Staffing Services

  • Lucknow
  • ₹225,000 - ₹725,000 per year

Roles & Responsibilities-

Troubleshooting HW issues ( No Boot , No Post , No Video , BSOD )Identify point of failures on desktops and Laptops

  • Serve as technical support for Staples Windows environment
  • Perform preventative maintenance on all workstations
  • Troubleshooting browser issues , VPN clients ,Internet issues (Wired & Wireless ),Outlook issues ,other OS related troubleshooting
  • Printer, shared drive mapping.
  • Installing software on the client systems.
  • Proficiency in Windows Operating Systems
  • VPN Connectivity and TCP/IP LAN networks
  • Demonstrated knowledge and ability to remotely manage client systems
  • Associates degree (Computer Science or Business/Information Systems preferred) or equivalent experience.
  • 2+ years experience in helpdesk operations or Remote Desktop
  • Excellent written and oral communication skills

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