Branch Manager (Sub-broker/franchisee service desk) - Work From Home

Angel Broking Limited
Full time | Full day

Branch Manager (Sub-broker/franchisee service desk) - Work From Home

Posted 16 June by Angel Broking Limited

  • Lucknow
  • ₹450,000 - ₹550,000 per year

Roles and Responsibilities

  • Providing services to Sub-broker/Franchise/Channel partners as per defined process & scope
  • Work closely with B2B Business Team to meet the end objective of providing superlative experience to Sub-broker network
  • Maintain requisite relationship with Sub-brokers
  • Responsible for resolving the queries of the assigned sub broker/ Franchise/ Channel Partner received through any of the internal communication channels (Call/ Email/Chat/WhatsApp etc.)
  • Ensuring resolution of query as per the stipulated TAT/ Timeline with Quality of resolution being of paramount importance
  • Understand each query type, liaise with internal stakeholders (e.g. Product, Tech, Operations, Customer Support and other teams) to get the concerns resolved and revert back to Sub-broker/ franchise within defined TAT
  • Own and manage overall resolution TAT and ensure 100% adherence to agreed turnaround time
  • Ensure desired output in terms of Productivity, Quality, CSAT and NIL escalation
  • Ensure achievement on all core business objectives & defined KPI / KRA parameters

Desired Candidate Profile

  • NISM VIII / NCFM Certified
  • Good written and Oral communication & persuasion skills
  • Excellent business communication skills (Esp. emails )
  • Data analytical skills & Execution focus.
  • People management skills.
  • Good understanding about products in broking Industry with min. 2 years of experience in equities and commodities preferred.

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